Unfair Deposit Deductions - How to Dispute
Your landlord is keeping money unfairly? Use the free dispute resolution service to get it back.
When you move out, your landlord may try to make deductions from your deposit for cleaning, damage, or unpaid rent. You have the right to dispute any deductions you believe are unfair.
What Landlords Can Deduct For
- Damage beyond normal wear and tear (not fair wear)
- Missing items that were in the inventory
- Cleaning if the property is left in worse condition than at the start
- Unpaid rent or bills you agreed to pay
What Landlords Cannot Deduct For
- Fair wear and tear (e.g. worn carpets, faded curtains, minor scuffs)
- Damage that was already there when you moved in
- Professional cleaning if you left it reasonably clean
- Replacing items that had already reached the end of their lifespan
Always take dated photos when you move in AND when you move out. This is your best evidence in a dispute.
How to Dispute Deductions
If you disagree with deductions, first try to negotiate directly with your landlord in writing. If you can't agree, use the free dispute resolution service provided by the deposit scheme.
- Request an itemised list of deductions with evidence
- Respond in writing explaining why you disagree
- Provide your own evidence (photos, inventory)
- If no agreement, raise a dispute with the deposit scheme
- The scheme will appoint an independent adjudicator
The Adjudication Process
Adjudication is free and the decision is binding. Both parties submit evidence and the adjudicator decides how the deposit should be split. Decisions are usually made within 28 days.
Don't let your landlord pressure you into accepting unfair deductions. The dispute service is there to help - use it.
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