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Expert advice and support for tenants in England. These trusted organisations provide free, confidential help.
Where to Get Advice
Emergency Situations
If you're facing an urgent housing crisis, here's what to do:
Illegal eviction
Call the police on 101 (or 999 if you feel unsafe). Contact your local council's housing team.
No gas or electricity
If cut off illegally, contact your energy supplier. If due to faulty appliances, contact your landlord in writing.
Homeless tonight
Contact your local council's housing options team. Call Shelter's helpline: 0808 800 4444.
Domestic abuse
National Domestic Abuse Helpline: 0808 2000 247 (24 hours). You may have rights to stay in your home.
Important Note
The information on this website is for general guidance only and does not constitute legal advice. Every situation is different, and laws can change. For advice about your specific circumstances, please contact one of the organisations listed above or consult a qualified solicitor.